Privacy Policy

Effective Date: December 12, 2025

1. Introduction

MBMB, LLC ("Company," "we," "us," or "our") operates the Remote Car Wash Manager service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business name and address
• Account credentials
• Payment and billing information

2.2 Usage Data

We automatically collect certain information when you use our services:

• Chemical usage and inventory data from monitoring sensors
• Device and browser information
• IP address and location data
• Usage patterns and preferences

3. SMS/Text Messaging Terms

3.1 How to Opt-In to SMS Alerts

To receive SMS text message alerts from MBMB, LLC:

1. Log in to your account at dashboard.remotecarwashmanager.com
2. Navigate to System Administration > Alert Settings
3. Enter your mobile phone number
4. Check the box to consent to receive SMS alerts
5. Click "Enable SMS Alerts"

By enabling SMS alerts, you agree to receive automated text messages from MBMB, LLC at the phone number provided. Consent is not a condition of purchase.

3.2 Types of SMS Messages

By opting in, you consent to receive text messages from MBMB, LLC related to:

• Chemical level alerts and notifications (e.g., "WARNING: Bay 1 Soap barrel 25% full")
• Inventory warnings and low stock alerts
• Usage deviation alerts
• System status updates
• Account and service notifications

3.3 Message Frequency

Message frequency varies based on your alert settings and system events. You may receive multiple messages per day during high-activity periods. Typically, users receive 1-10 messages per week depending on their facility activity and alert thresholds.

3.4 Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your messaging plan. MBMB, LLC is not responsible for any charges from your carrier.

3.5 How to Opt-Out of SMS

You can opt out of SMS messages at any time by:

• Reply STOP to any message we send
• Reply CANCEL, UNSUBSCRIBE, END, or QUIT
• Disable SMS alerts in your dashboard under System Administration > Alert Settings
• Email us at info@remotecarwashmanager.com
• Call us at (206) 618-6881

After opting out, you will receive a single confirmation message: "You have been unsubscribed and will no longer receive SMS alerts from Remote Car Wash Manager."

3.6 How to Get Help

For help with SMS:

• Reply HELP to any message
• Email: info@remotecarwashmanager.com
• Phone: (206) 618-6881

You will receive: "Remote Car Wash Manager by MBMB, LLC. For help call (206) 618-6881 or email info@remotecarwashmanager.com. Reply STOP to unsubscribe."

3.7 Supported Carriers

Our SMS service is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, and most regional carriers. Carrier support may vary. T-Mobile is not liable for delayed or undelivered messages.

3.8 Opt-In Confirmation

When you enable SMS alerts, you will receive a confirmation message: "MBMB, LLC: You are now subscribed to Remote Car Wash Manager alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel."

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send alerts, notifications, and service-related communications
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues

5. Information Sharing

We may share your information with:

• Service Providers: Third parties that perform services on our behalf (e.g., hosting, analytics, SMS delivery via Twilio)
• Business Partners: Chemical distributors or manufacturers you authorize to access your usage data
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (Google Cloud Platform)
• Access controls and authentication
• Regular security assessments

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of SMS messages

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: